My daughter is still being pursued despite ScottishPower recalling £1,000 debt | Consumer affairs
While studying in Glasgow, my daughter lived in a rented apartment with a pre -payment electricity scale. Soon after its exit in the summer of 2022, it was contacted by the ScotsPower is about 1000 pounds.
Given that the payment was like you-G Mead, we have wondered how it was possible. But instead of The investigation, the debt was transferred to the recovery A company, which began to chase it for money in March 2023.
The debt collection company told us that the debts of 1090 pounds sterling ranged between December 2017 and July 2022. In 2017, my daughter was still in school and lived at home. She lived only in the apartment from November 2020 to July 2022.
Because it was The study, offered to sort this. I went back to ScottishPower to file a complaint and threaten to contact the Ombud -Oncers Secretary. Finally, last July, after 16 months, ScotchEnergy confirmed that there was a mistake during the upgrade of IT. He said that the debt was summoned and the failure to pay the credit file was removed.
I thought this was at the end of the matter until last month when I started getting emails and texts from a different debt collection agency. I called Scottish powers, but they did not respond.
Even if you get this new condition Closed, how can I make sure that the debt is already canceled and that any “black signs” have been removed from its credit file?
JL, Perth
Oh my God, it has an epic – and those that are really Cavakak, given that the apartment has a pre -paying measure that only allowed it to go to 5 pounds to red.
In your full letter, it correctly indicates that under the rules of rear bills, the supplier cannot feed on the energy used for more than 12 months if it is not properly bills. But along the way there was many red herring.
When she asked ScottishPower an investigation, she confirmed that “religion” was terrified last year. The case appeared because it sold the debts of the developers to a third party. The account of your daughter was among them although her case should have been dealt with as a modification of the duration.
ScottishPower now has now proven that the payments made by your daughter and colleagues in the flat were attributed to a closed account in the name of the owner and this was 106 pounds sterling. It recovers this amount alongside a good -intention gesture of 250 pounds.
“We have withdrawn all the procedures and apologized for the inconvenience that this caused. We have issued a fame in appreciation of the customer’s experience and we can emphasize the absence of a negative impact on its credit rating,” said a spokes of ScottishPower.
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