The effect of solids, which is characterized by limited communication among the specialized business departments, has always been a case spread in organizations. Multiple studies highlight the deep effect of silos: a Salsforce Study It revealed that 70 % of customer and executives experience views the mentality of solids as the largest obstacle to customer service, and Harvard Business 2017 analysis services reconnaissance It indicates that 67 % of cooperation failure is caused by silos. This is not a new problem. and American Administration Association From 2002 a survey found that 83 % of CEOs realize the presence of silos in their companies, as it was 97 % about a negative impact on business. These results emphasize that the effect of the silo is a major challenge that institutions must address to enhance their operations and enhance cooperation.
