Pay day banking outages hit 1.2m people, banks reveal

About 1.2 million people in the UK were affected by the banking interruption that occurred on the day of payment for many earlier this year.

Details for her They appeared in the letters From LLOYDS, TSB, Nationwide and HSBC to Dame Meg Hillier, Chairman of the Treasury Commons Committee, which is looking at Incident It happened on Friday 28 February.

HSBC also revealed that customers should wait two hours average on that day to reach the online customer service team. The standing waiting time is five minutes.

In their correspondence, banks said they have paid compensation to the affected customers and also explained what they are doing to try to prevent similar problems in the future.

Lloyds bank customers faced the largest effect of power outages.

Ron van Kiminid, operations manager at the bank group, said that about 700,000 people are customers from Lloyds, Halifax, Scotland and MBNA, they could not log in to their accounts in a first attempt.

However, Mr. Van Kemenade argued that it did not reach the power outage, as there were five million successful recordings during the turmoil.

However, the bank said it improves the infrastructure and monitoring systems it follows after the accident.

Letters from banks revealed about 250,000 TSB clients, 196255 from NATORWIDE and 60,000 HSBC, also a disruption in that morning.

Banks have paid more than 114,000 pounds as compensation to customers so far, with more than others (84341 pounds).

All banks said that there is no evidence of increased fraudulent activity during the turmoil, and also said that there is no indication that the power outage was more prevalent at times – such as payment days – compared to other periods.

The day was cut off from the only problem in the banking sector.

In March, he appeared Nine major banks and UK construction associations have accumulated at least 803 hours – equivalent to 33 days – from technology interruption in the past two years.

The Treasury Committee – which was investigating the impact of the failure of banking information technology – Barclays, HSBC, Lloyds, has forced the country, Santander, Natest, Dansky Bank, Ireland Bank, and Irish allies to provide data.

The report also said that Barclays can now face compensation payments of 12.5 million pounds after the interruption that affected the customers. On the day of payment in January.

Experts including Patrick Burgis of BCS, the Legal Institute of Information Technology, Chilba Dorisyami, GFT, a company committed to the digital transformation of the financial sector, have reported that recent interruptions reveal the problems facing banks with the infrastructure of aging and their failure in information technology.