WWhen we shared your stories about times The companies went to an additional mile To repair, repair, or even replace something you bought, we did not expect another flood of emails. But this is what happened.
I wrote to us in large numbers, as I reported from Feelgood, and customer service is profitable and profitable, from gift vouchers to car key batteries to wheels. (Not, none of you works with any of these companies, or is not related to it, you are just very happy clients). Here are just a few of your stories.
Ann McVE Tell us how Osprey She suggested that she send them a seven -year -old backpack to see if it could be repaired, after the postal code was damaged. “I was overwhelmed when the bag was returned within two weeks with a new Zip. No charge,” she said.
reader Steve king Multiple positive experiences with Halfords. He told us: “Zero reviews an immediate alternative when something (not even asked for a receipt); he replaced the car key battery, behaves in the old and packing (to get one product for a pounds);
Ann Davis to praise Skhers To understand her when she realized that her new husband from the coaches did not fit immediately after a few clothes. “I wore them in short tracks, but they were very tight about the toes and caused pain in my right foot. I wrote to Squeers asking whether they could be extended in any way. I received an email that provided a voucher of 72.99 pounds sterling for a different husband, with advice on recycling the original version. They have spoken my loyalty!” She said.
We were affected to hear the clothes brand Henry Lloyd Show Kulvinder JohalWho bought her husband a coat. “He was charged but he loved clothes from this company,” He told us. She explained that after her husband had a stroke, he struggled to use the postal code. “He did not break that, but he found it difficult because of the weaker power in his hands. I contacted the company to see if they could help. They sent me everything to return the coat to them and arranged for one of their tailors to replace the postal code with a good -quality one, but there is a kind that my husband can easily do. All of this is free.”
sign I called Samsunite About the broken wheels on his five -year -old bag. “They have made more than four new wheels for free, with clear instructions on how to fix them. My condition was like new!” He told us.
Mourge Gilmore Sorensen I called Rituals After receiving two almond -based products, which she could not use due to walnut allergy, as a gift. “Their main office was great: When they heard my story, they sent a 35 -pound gift voucher, which I can recover online or in the store.”
Finally, it was not a reader Karen Scott Thompson It was purchased, and even a moving gesture from the energy company OctopusThis prompted her to write.
This week’s choices
Choose the editor
I have been obsessed with telephone tapes since the first designer’s versions arriving-but I have never paid advanced prices. Now an annex, according to our Chloe Mac Donnell fashion expert, you can find everything from “fashion tapes designed to exciting TIKTOK forts, as well as recycled options.” Chloe assembled 15 of the best tapes, wrist and cub You can buy – including my country, Crossed version, similar to Chanel at a price of 12 pounds sterling.
Monica Horrridge
Deputy Editor, candidate
If you miss …
Yes, it heats well, but yes, the atmosphere is still cold after sunset. The ideal weather, then, for the spring jacket. Our fashion expert collected Best lightweight coatsFrom the neck of very elegant repression from And other stories To a shirt shirt from hemp from Glimmer -And both of them love-for days and night nights.
Participation
Last week, we published an article on The best environmentally friendly children’s products. Many of you have written in singing the reusable diapers – especially if they are used.
“We gained used diapers when we had the first, and my sister used her to her child, then we returned them to the second-before they were transferred for use by (at least) a fifth child. The longer continuous fabric diapers, the more interest-in fact, can not be used by using it by using it. New sales are a good place to look.” Ian
“We have used the fabric diapers, and it can be much cheaper to buy it unwanted. There is a lot of packages on Facebook Marketplace and in Facebook Cloth Groups in excellent condition. I think we got everything we need to keep the day and night for 150 pounds.” Bicy
Gifts that are the most recent
What is the gift you provided or received and that continued? In this era of good quality goods and integrated limitations, what did you buy this beautiful and well -manufactured and not separated? What has been given you still love, and you are still going strongly, after years? Tell us the best gifts forever by responding to this newsletter or sending an email to us on Thefilter@theguardian.com.
