Here, based in Jacksonville, Florida, is a healthy, non -profit health system that includes six hospitals with more than 1,100 beds, a cancer center, four satellite emergency departments, and more than 200 patient access points throughout the northeastern Florida and southeast Georgia.
Challenge
“Baptist health is more than just a healthcare provider – we are an essential part of the societies that we serve, which means that we are working through organizations to provide optimal care and create a healthier society,” said Aaron Miri, First Vice President of Digital President, Digital Officer and Information in Baptist. “In addition, the Baptist realizes the transformation of the patient’s preferences and expectations, as patients are more willing to switch service providers if they do not have experiences in parallel with other industries.
“To improve patient care and expertise, Baptist works outside the metaphorical walls of their institution, including cooperation with neighboring health systems and the various defense motives.”
The Baptist wanted to enhance this cooperation more and create a digital bridge, so families that need to move to the Baptist of services will have a smooth experience. They can focus on the well -being of their family members in treatment instead of re -transferring the leaves.
“Separate, with the development of motivation contracts, Baptist health wanted to ensure that no patient is left as some primary care doctors will now be considered outside the network,” Miri explained. “It was an understanding of a short period of time necessary to notify the injured patients and direct them to other options and prevent care for care.
He added: “Both examples depend on the existence of a complete vision of the patient’s identities and organs to better serve the community, but identity data in the silos are impeded through multiple complex environmental systems that contain inconsistent and/or incomplete data.” “Even if two healthy systems on the EHR platform are common, separate cases mean that the patient MRNS is not in line with.”
He said that the patient’s accurate identity is the basis of almost everything the Baptist does: sharing data, patient care, revenue management and marketing, among other operations.
“Patient data is not only in EHRS, it’s everywhere – and we needed a solution that allows us to access the full patient data at each point, internally and when we exchange data with other healthcare entities,” he explained.
an offer
As a large health system in one of the first four growth markets in the United States, Baptists deal with a continuous flow of patient data from multiple sources and is expected to continue to expand significantly.
“99 % of the challenges of my team stems from the identity, where the data is found in different formats, some of which are inaccurate and incomplete,” Miri note. “Identity data is the lifeline during our ecological system, from clinical processes to managing the revenue course to marketing, and we must be able to reconcile the patient’s identities to work safely, efficiently and provide the best possible patient experiences.
“When looking at the challenges of our identity, we were looking for one source of the truth,” continued. “The seller that we chose was Vero, as they suggested presenting this only source of the truth to the patient, provider, member and consumer identity with the highest degree of accuracy so that we can act with confidence.”
Moreover, the system is sufficiently flexible to adapt to the constantly advanced Baptist use cases as the health system becomes more advanced, adds new care settings, and provides personal care and experiences to improve and keep the results and efficiency.
Facing the challenge
The MIRI’s main data management system is the responsibility of the Miri team, but it is used throughout the health system, from clinical customer relationship management to customer management. This technology has helped the bridge of the gap between registry systems, experience systems and insight systems to find out who is at every point to touch the patient’s journey, Miri said.
“In addition to creating a harmony of identity within our systems, this helped us to serve the community better.” “To use the example of digitization and recounting external referrals, we needed the MDM system that treats: obtaining and processing referrals, mechanical reports, scheduling and obtaining prior delegation, settling billing fees, and accessing the patient to the records combined from both hospitals.
“After studying our systems, the seller applied a two -way digital workflow between the two health systems, allowing requests directly to the Baptist, with the results back to the original EHR system.” “This has eliminated the need to verify the identity of the manual patient and the registry solution, allowing treatment to start soon.”
He added that the new MDM system integrated with Salesforce CRM and many other sellers in joint medical projects.
“The following boundaries with Verato combine data into our employee center, including with Peoplesoft and Microsoft Entra, and VErato Verification + Clear Verhat + is clear to confirm employee identities while recovering the self -service account or calls to the service office,” Miri said. “With health care electronic attacks at record levels, we need to take advantage of each tool available to maintain our systems safe.”
results
The Baptist MDM system helped improve operations in all areas by allowing the health system to know who is at every point of communication. Employees have seen measuable improvements in areas such as closing care gaps, improve HCAPH degrees and other quality standards, pre -emptive wellness, communication with the patient, and enable more distance care.
If the referrals are used for a radiology patient, for example, the Baptist witnessed:
- A decrease in stripping records from one EHR to be inserted into another.
- Arranging copy errors is eliminated.
- Less fax.
“We see about 50 cases a day with one of the reference health systems, which save to more than 18,000 cases per year where care and patients and their families are improved with a better experience,” Miri said.
“In a motive example, the quantitative effects with patients and the preserved time were.” “Even one of the missing patients was too much and the team was able to cooperate and benefit from MDM to understand the affected residents in a number of hours, not days or weeks,” he added.
Advice for others
Miri said that the main data management has advanced in the past few years, and one does not want to besiege a seller that falls behind his product or two.
“I would like to advise other health systems to do their duty to find sellers who have the most advanced technology that can solve multiple problems, the most flexible technology to expand innovative use, creativity to explore possible art with you,” he said.
“In addition, verifying that the seller has obtained the necessary security credentials, such as Hitrust,” and concluded his saying. “This seller will help you achieve your goal of understanding the identity through the ecosystem of patients, service providers and consumers and providing a safer environment.”
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Email him: bsiwicki@himss.org
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