Like most health systems, the Ohio Metro Over the years has made significant investments in health information technology, from a distance to teaching health care, of course, an electronic health record.
Challenge
Although all of these tools are important for care and patients, Metrohealth did not have a good way to connect them in a way to coordinate them and design them with unique needs for every person serving his employee.
Unfortunately, since the health system has many different resources available, it is difficult for patients and employees to know what is available to them. Employees knew that there should be a better way to connect all these tools and resources together.
an offer
Over the past few years, technology efforts in Metrohealth have focused on building an access strategy that emphasizes the alignment of digital investments – including the website and EHR – with Virtual care strategy.
“Our goal is to destroy silos, create integration points through our health system and the continuity of caring for our patients,” said Dr. Nabil Cheyid, Executive Vice President of Clinical Transformation, Innovation and Strategy in the Metro Holth system. He is also a great executive consultant for the CEO. “One of the main achievements for us over the past year was the launch of the first virtual care services, including urgent, integrated and integrated behavioral health services that were built on EPIC, EHR, through a strategic project.
“These new offers have led to more than 27,000 virtual visits to dedicated virtual care providers and thousands of referrals to our specialists in the Metro Holth facilities in the first year only.”
Initially, Metrohealth launched this task to build and integrate EHR. The challenge he faced was that when it wiped the market to find sellers to help the health system draw an effective strategy, companies did not find folding in the Health Care Organization and benefit from the current resources, tools and investments.
“We did not want countless new points systems that would create more ambiguity to our patients – we wanted one system that allowed us to benefit from everything we already provided and easy for people to benefit.” “For this reason, we created this project, along with the MUSC Health University, which can respond to the challenges facing health systems such as confronting us and developing technologies that meet our unique needs.
“We also saw an opportunity to take these technologies and repeat them with other health systems throughout the country,” he added.
Facing the challenge
Metrohealth achieved a major landmark last year with the launch of new virtual care services on EPIC. But this was just the beginning of his journey and his transformation.
Shahid said: “Over the past two years, we have been working with our design sellers from the bottom to the highest new digital health experience available on Apple and Google devices, along with the web, to serve the patient’s residents in a way that we could not serve before,” Shahid said. “The result is Metrohealth Mycare anywhere.”
Ovatient is a non -profit health supplier of health systems founded by Musc Health and Metrohealth. Built on an epic, it works with health systems to provide comprehensive virtual care and easy access, including primary care, Urgent care Mental health services. Mycareanywhere is the integrated patient participation platform for partnership in the partnership designed to provide excessive virtual care for the character, healthy content experts and self -guidance health trips.
“When we worked on Ovatient, our joint project with Musc Health, to design mycare from Metrohealth anywhere, our goal was to create a single site where the patient can go to all their metro needs,” explained Chehade. “Ovatient is called a digital health home. Like our first virtual care offers, Metrohealth Mycare has been combined anywhere with mychart, where it benefits from one signature and easy access to mychart directly from within the application.
He added: “It is important to note that our goal was not to replace any of the current tools and resources that we provide, such as mychart, but instead to make it easier than ever to reach patients and use them.”
results
Chehade said the strength of Metrohealth Mycare anywhere is that it is home to the best in a metro, all in one digital experience, dedicated to meeting the unique needs of the patient.
“We use my chart to use the unique data for each patient, such as his conditions and upcoming dates, to provide custom health resources or proposed health activities, from quitting smoking to healthy food,” he explained. “We also benefit from our patient resources such as Metrohealth Be SimplyWell and Health Enough Resources from the patient’s isolated participation, which includes useful information to prepare, recover from procedures, conditions or chronic conditions or recover from them.
“Before, all of these resources were available to patients, but they needed to go to different applications, web sites, or even call the phone, or can be seen personally to reach them,” continued. “This is not a patient experienced experience. Today, patients can access their mobile devices or personal computers, the more comfortable for them. Mycare is designed anywhere to enable our patients.”
the future
Chehade is enthusiastic for the future of Metrohealth Mycare anywhere, noting that it is just the beginning of many important improvements on the product road map with the goal of helping patients better to move on their health trips.
“The immediate opportunities we see include increasing the number of programs and educational activities that we offer, and providing more access to the person Virtual care, including new majorsHe said, and later this year, we will incorporate more artificial intelligence capabilities to know what health goals are for each user and handing them allocating systems to help them reach there. “
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