I I have lived in my first home since the nursery care. I moved to the apartment in 2020, and I topped my credit meter by 50 pounds per month, according to its issuance by my Housing Association. I understood that this covered the use of gas and electricity.
In 2023, I received a request for more than 2,700 pounds from EDF, saying I did not pay my electricity bill. Since then, he put me in a payment plan worth 108 pounds a month. I was now He said that It should not have missed more than a year of arrears.
I feel it It takes advantage of the fact that I do not know how the system works.
Lre, London
It is difficult to imagine how young people who wear the world of adults should be as soon as they reach the age of adulthood without the support that most of us consider to be an emotional matter from it.
It has proven that your housing association is an apartment on a joint heating network, which means that heating and hot water costs are divided between the population and included in the service fees. Those who gradually low income can push on the pre -payment scale you were doing.
Without your knowledge, record a second counter, provided by EDF, your electric consumption. It is closed and can only be accessed to the Housing Association, and since you were not aware of that, you did not reach EDF that you moved to it.
Backbilling rules mean that suppliers cannot impose fees on more than 12 months if they have not sent bills before.
EDF told me that he sent bills directed to the owner/occupied because he had no name. This means that the Backbilling base does not apply and that you are responsible for the electricity you have used since 2020.
Edf does Provide grants And deals to help customers have a low income and told me that he would search for the support that it can provide for you.
The meter has been replaced by a smart scale in 2023 and is now discovered by managing that your actual consumption since then shows that his previous estimates were very high.
Consequently, you reduced your debts by 105 pounds and transferred you to a better tariff that reduces your monthly payments. You cannot access the smart meter, but you can track your consumption on the EDF app.
Your Housing Association, Wandle, told me that it is not aware that you were weak and that its support team will be now in contact with you. It also says that she will now produce the power information paper for new residents to prevent your situation.
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