Marks & Spencer stops online orders following cyber attack

Marks & Spence (M & S) says it has stopped taking orders online as the company is struggling to recover from an electronic attack.

Customers began reporting problems at the end of last week, and on Tuesday the retail seller confirmed that she was facing an “electronic accident.”

Now, the M & S completely stopped requests on its website and applications, including delivery of food and clothes

The shares of the company decreased by 5 % after the announcement on Friday.

“We are really sorry for this inconvenience,” wrote In a post on x.

“Our experienced team – with the support of senior internet experts – is working hard to restart online and market applications.

“We are incredibly grateful to our customers, colleagues and partners to understand and support them.”

She said that her stores are still open despite the problems that affect online demand.

Previously, the company was dealing with the problems that affected people who used click and assembly, as well as payment with gift cards.

Since the request was suspended online, the M&S has responded to social media posts that advise customers that these problems are still in place.

“Gift cards, electronic gold cards and credit receipts cannot be used as a payment method in the store or online,” He said in response to one person on x.

But this tells the other that if people already receive an email telling them that an element is ready for assembly, they should be able to go to the store and receive it.

“We keep all the parcels in the store until further notice, so there is no risk of re -sending it,” He said.

But some people criticized the company for dealing with the power outage, especially about its customers.

“After being told yesterday in the evening, the problem was sorted in gift cards, and he went to the store today and was sent again,” Tell one person the company in a post on X.

They said it was the fourth consecutive day in which they tried and failed to use their M & S gift card.

Meanwhile, despite frustration, some people online praised the store employees for serving them amid problems, and called on customers not to frustrate the workers.

But many of them still seem to have questions about how the current purchases, orders and returns are affected by the continuous repercussions of the cybersecurity.

A spokesman for the BBC M & S office told the “evaluation of the information provided” after I told M&S that about the accident.

The company previously stated on Tuesday that it had reported the accident in front of the National Cyber ​​Security Center (NCSC), and the National Crime Agency BBC said He was working with NCSC to support the company.

In an update for investors on Friday, M & S said that its decision to stop requests online in the UK was part of its “pre -emptive management” of the accident.

“With the support of senior experts – it is working hard to restore online operations and continue customer service well,” she said.

Amid the continued consequences of the cybersecurity this week, experts speculate about what may be behind it.

“The successive effect that these attacks can have on revenue flows,” said Nathaniel Jones, deputy head of the security strategy and AI at Cyber ​​Security Darktrace.

“He explains the speed of electronic accidents that can paralyze retail operations through both digital and material channels,” he said.

The retail dealer is the latest major name with a major disorder of his online services in recent months.

Morrisones faced major problems with Christmas orders last year, with delivery operations Unprecedented discounts and discounts.

This was followed by two main banking interruptions, as was the day of payment for many in the first two months of this year.

In January, serious information technology problems in Barclays Impact on the bank application and banking services via the Internet. It was revealed later Barclays may face compensation payments of 12.5 million pounds.

In February, many banks – especially Lloyds – It faced power outages, leaving companies unable to push employees.