Our eight -year -old daughter, without our knowledge, managed to spend more than 8,500 pounds for 90 days in the Apple App Store. We did not realize that our HSBC card has been linked in one way or another iphone She had no idea that she could spend so easily. She was not aware that the money she had spent was real money.
She was sending money to YouTube After that, the channels and YouTube men closed it to Roblox in an attempt to earn more money From our child. For me, this is the financial groom. HSBC never alerted us to these suspicious transactions. Apple initially rejected our demand to recover money, After that, upon the appeal, he agreed to only pay two £ 60 because they were unauthorized purchases by a minor, although others had been done in the same circumstances. We are desperate.
The name and the site were blocked
This is an amazing story on many levels. Your daughter managed to make 270 payments over a period of three months without noticing without the bank or apple A mark on suspicious activity. She told me that she has its own iPhone and its Apple identifier, which allows her to log in to Apple services without your notification. Children under 13 years of age is not allowed to apply for the Apple ID. You say you have no idea how to connect your debit card to its account. Some money has been spent on YouTube Super Chat and Super Stickers, a way that YouTube can continue their channels. Basically, viewers can pay the price of their direct chat messages to be highlighted or installed at the top of the chat extract.
Meanwhile, Roblox and other online games services allow users to pay real money for Merch and virtual privileges. On one day alone, your daughter made six payments of 49.99 pounds to Apple and one from 6.99 pounds. You have sent me a screenshot from YouTube, which pulls your daughter’s profile via the Internet on a direct video to find out who was spending a lot of money. Her personal photo clearly showed a young child. In another video, YouTube showed adding it as a friend of Roblox if you pay more.
This virtual forest is a mystery of many parents, including me, and for this reason it is necessary to activate parental control and supervision of purchases within the application or Stop off If children are given smartphones. In my view, an eight -year -old has no work that owns an iPhone, not to mention his Apple ID, and I realized your mistake painfully.
While you acknowledge that you hold a lot of responsibility for it, HSBC and Apple have questions to answer. Events on applications are not unusual as it should, and both companies must have developed concerns about the series of transactions in the account. In 2014, the American Federal Trade Committee Apple ordered the payment of $ 32.3 million (24.6 million pounds) to pay American parents to purchase unauthorized applications by their children. Some children were running bills of several thousand dollars, although I have never heard of a large bill like you.
When I called the company, I immediately decided, which surprised me, to recover the entire amount. The money was paid the next day. He told me that he does not comment on individual cases, but he assured me that a consultant will contact you and direct you through guarantees to prevent this from happening again.
HSBC said its controls are designed to achieve a balance between safety, comfort and demand for the consumer, and that your banking application via mobile phone and the data that have been sent may have alerted you, which they should already. As for Roblox and YouTube, the first said that it does not impose limits to spending on children’s accounts because it is up to parents to oversee their activity on the screen, but he has tools to help parents manage their child’s account remotely. She says she cannot recover payments that are made on third parties, such as Apple.
YouTube said there are daily purchase limits on super chat and that it can be requested to recover whether the charge is not authorized or transverse. If purchases are performed through an Apple account or device, the recovered amounts must be applied through the Apple.
She added that if the account holder is discovered under 13 years of age and the use of YouTube without the supervision of the parents, the account will be closed. There are three levels of controls that parents can use to reduce what teenage children can see.
We hope you can use this ordeal as an excuse to confiscate iPhone for your daughter to grow up. But if you allow her and when she is allowed to have her own screen, it is necessary for you Create Apple ID For her within your family group, instead of allowing her to create or use it – which will be linked to your bank card. This will perform automatically Request purchase, Which teaches you when trying to download or buy.
