Patty Hayward focuses on at least three technologies in Himss25: the first cloud strategies that are freed from local restrictions, artificial intelligence agent that works to automate the complex workflow without customized encoders, and the communication centers that AI move that transforms the patient’s participation and operations.
Hayouard is the Director General of Health Care and Life Sciences at Talkdesk. The company, at Both 5054 in Himss25, is a seller of the patient’s cloud -propelled prosecution platform to reach the patient, the revenue cycle and communication center operations.
You will speak at Himss25 in a session entitled “Converting the Communication Center from Cost Center to Value Driver”, on Tuesday, 4:10 pm at Highss Main Stage Hall Floor, Expo Venetian Expo, Level 2, Hall A 3872.
We talked to Hayouard to get a decrease in her view of great techniques in Himss25, her main headquarters and much more.
Q: What do you want to know those present in the hospital and the health system in Himss25? What is your message?
A. In the environment of today’s unconfirmed – as changes in policy may change the payment and increased financial pressure – health systems must adopt innovation to remain sustainable. At the same time, as institutions remain sharp in acute on clinical developments, they cannot allow the operating deficiencies to drain resources or hinder access to the patient.
The ancient and impressive infrastructure of many health systems is held, limiting the adoption of artificial intelligence, slowing work and increasing costs. The transition to the cloud with the strategic transformation plan provides expansion, interim operation, and automation that is driven by artificial intelligence needed to pay efficiency through the patient’s arrival, revenue cycle and communication center-field operations that can have a tremendous financial and operational impact when update.
We help healthy systems to convert their communication centers from cost centers into strategic assets by taking advantage of artificial intelligence agents, automation, and flexibility in the cloud. In this environment, standing is still an option-organizations that invest in the first cloud strategies, and the strategies that work with artificial intelligence will be those that thrive.
Q: What are some major technologies all over Himss25, and why do you think they are important?
A. Many healthcare organizations stop their digital transformation due to the fully declined systems, and the investments that were one day but are now limiting innovation and expansion. The first cloud approach is no longer just a decision for information technology-it is a strategic necessity to improve efficiency, reduce costs, and enhance patient experiences and employees.
Artificial intelligence develops beyond simple automation and intended systems to AICENC AI, enabling health care organizations to automate multi -steps based on decision -making without the need for designated programmers. This is a special value for the revenue cycle, access to the patient and communication centers, as manual inefficiency increases costs.
By automating operations such as treating claims, previous licenses and scheduling, Agenic AI reduces administrative burdens, improves financial performance and allows institutions to expand operations more effectively.
Communication centers based on a group of the curtain working on how to manage health care organizations are repeated patients. Unlike local systems that are struggling to expand and integrate original cloud systems, multiple communications and automation that artificial intelligence driven and smooth EHR connectivity.
This allows institutions to reduce waiting times, automate routine inquiries, simplify scheduling and financial assistance, and convert the communication center from the cost center into strategic assets for the patient’s participation and generation of revenues.
Artificial intelligence is only effective, such as its ability to work within the workflow of the revenue course. This year, the focus focuses on overlapping operation-ensuring that the automation that works in the absence of intelligence is directly included in the patient’s access to the patient, bills and operational to reduce administrative complexity and improve efficiency. The artificial intelligence systems based on the group of the orbits make this integration more smooth than ever, allowing automation in actual time and data -based decision -making throughout the organization.
Q: What is the advice you give to monitor information and other information technology leaders in the exhibition hall?
A. The artificial intelligence conversation in health care has turned from “if” to “how, and CIOS director must lead the way to ensure that artificial intelligence is being planted strategically in the workflow instead of overcoming it as a later idea. Although early artificial intelligence applications focused on basic automation, Agency AI is now able to automate the most complicated tasks without The need for programmed programmers to build and preserve artificial intelligence models.
This is a special value for non-clinical support departments-such as the revenue cycle, the patient’s arrival and schedule-where Amnesty International can pay efficiency, improve accuracy, and provide measurable financial and operational impact.
Artificial intelligence is everywhere now, and not all systems are equal. With a lot of noise, CIOS should ensure that they work with sellers who have deep health care experience and modified partnerships with EHR sellers to ensure inter -operation.
Artificial intelligence systems that work in silos creates more complexity rather than solving real problems. The focus on smooth integration must be through the revenue cycle, the patient’s participation and operational workflow to enhance efficiency without adding friction.
The Communication Center is traditionally seen as a cost center, which is one of the most exploitative assets in the field of health care. Through automation that works with artificial intelligence materials and EHR integration, institutions can transfer the patient’s access, schedule, prior licensing and financial consultations to value generation functions.
The modern communication center does not only answer calls – it reduces operations, reduces administrative bottlenecks, and improves the patient’s experience by directing them towards the best procedure. By starting support departments that have a direct impact on revenues and efficiency, the accumulation of information technology managers can accumulate the return on immediate investment during the basis for the adoption of broader artificial intelligence.
Follow Bill Hit coverage on LinkedIn: Bill Seuiki
Email him: bsiwicki@himss.org
Healthcare is Hosz News.
Watch now: Amnesty International must be mainly responsible
