The last month has not been paid from pension payments Retirement pensions. This customer service line told me because someone has my name has died, and they thought it might be me. They said that a check is not made regarding the treatment, date of birth or national insurance number, but I needed to confirm my identity in several ways. I was told that I should wait 10 working days before my lost paid, which will leave me in order to pay the next credit card bill.
I, Market Harborough
Your strange dilemma, which deprived you of income during Christmas, unfortunately, unfortunately. Last year, it revealed how Capita, who runs teachers’ pensions, runs. Regularly match the beneficiaries with the names in the death recordEven if personal details differ, with the penalty for the Ministry of Education (DFE).
The beneficiaries are supposed to receive serious formulation messages asking them to contact whether their circumstances have changed. What they really ask is: “Are you dead?”
The messages do not mention that those who do not confirm within 28 days that they are still breathing will lose their payments. DFE previously told me that this was “avoiding causing discomfort.”
Inaccurately, since then, the retired may have to confirm every year that it is not the same dead because, in a possible breach of the rules of gross domestic product, the system does not register an oval match.
Last year, DFE told me that he would have made possible improvements. But it seems that nothing has changed: you did not even get the messages. Capita insists that two were sent two weeks and the payments were stopped two weeks after a second. No other initiatives have been held to ensure that you are receiving it, not far, or in the hospital.
He admits that there may be “some conflicting elements” between the deceased and the beneficiary, but the latter still needs to confirm that they have not been dead, or lost their income. The £ 1,600, which you owe without an apology, was paid shortly after contacting Capita.
During, BF In Shicheer is one of the number One of the teachers whose divorce is late By pensioners. She requested the cash value of her pension (“” CETV “), without which the divorce settlement cannot be signed, and after nearly four months, she is still waiting for the decisive number. “This is at risk to sell the marital home and my teeth forward,” she says. “Whenever I call, they cannot make an update or schedule.”
Teachers’ pensions are among the pension plans in the public sector with a significant accumulation due to the legislative changes that were presented in 2023 on how to make accounts.
DFE He emphasized that more than 1300 are still waiting for For evaluations last month, while more applications flow. Capita says she hopes to purify most of the accumulation this month.
Catev your Cetv the next day to call. Capita lost an attempt to renew its contract last year, and the scheme will be seized by Tata Consultance Services in October.
Send an e -mail to your.problems@observer.co.uk. Include the address and phone number. Submission and publication are subject to our conditions and our terms
