New Class of sharp care market in the United States 2025 A report from Klas has been published this week, and the same in recent years, it indicates the continuation of EPIC to obtain a land in the country because it adds new clients to hospitals.
The report cools somewhat on the market in 2024, where the report shows 272 hospitals of all kinds “affected by the decision to purchase EHR”, including deportation – compared to 319 in 2023.
But Klas researchers are still true, “in all sellers, the partnership level appeared as a major discrimination. The seller’s reputation in listening to customers, implementing notes, and implementing required changes greatly affects customer satisfaction – it translates into gains in the comprehensive market share.”
As in the past years, Epic seems good in those efforts, in 2024 showed the largest net gains in its market share so far. This included 10 large health systems that choose the Veruna giant, based in Wisconsin for 108 Hospitals, 67 of which are only two organizations.
“Besides strict technological considerations, they brought them EPIC to the partnership of customers at the forefront of most EHR considerations,” according to the report, which is noted that Epic won about 70 % of all hospitals, of any size, affected by EHR decisions in 2024.
Klas researchers said its main rival, Oracle Health, in a “critical turn”. While nine Oracle Health Hospitals in 2024-Magdan are independent and a small health system from seven hospitals-the company still has seen a net loss of 74 customers.
The researchers said: “While many Cerner customers were hoping that Oracle Health acquisition of 2022 would have improved relationships, loyalty and relationship classifications in the seller have decreased more than 10 points since November 2021 (before the announced acquisition),” the researchers said.
However, the developments of modern Oracle Health applications – such as clinical artificial intelligence agent, the cloud stock infrastructure, as well as other new products ads, “led to cautious optimism among some current and potential customers, with more than 33 % of” positive change in the implementation/connection of the seller “in the past six months.
As for another old seller, meditech, it has been keeping customers for a long time by maintaining stable relationships while strengthening their products steadily, according to the report.
“For other sellers on the market, Meditech has a large extent the largest percentage of customers who are still on old products, and includes more than 400 hospitals,” which represents about half of the total customer base of the seller that is based in Massachusetts, founded in 1969.
Although she lost customers in front of EPIC, in 2024, about 63 % of Meditech Legacy customers “who made the advanced EHR decision, chose deportation to its Expanse platform-more than twice the number of those who made the same decision in 2023. Class researchers noted that young hospital agents saw a special value in the medium intermediate company.
