My father died in a care home and all I got was denials and excuses | Care Quality Commission (CQC)
The situation in the First Care House in Nottinghamshire, which was closed in April, is horrific for patients, families and employees (“How did you get to this?” What happens when care collapses in a residential house, June 7). But the CEC Quality Committee is not the only body that holds the responsibility of failures like this.
She cannot investigate individual complaints – this is often due to the local government and the grievance secretary for social welfare (LGSCO), as well as the Ombud -Secretary in Parliamentary and Health Service (PHSO). That depends on who finances care; In theory, the care house can deal itself with two grievances staff unaware of each other. Both are cursed on equal level on TrustPilot with very negative reviews.
My father died two days after he moved to a home for careful care. He made a mistake on that day, with employees who did not care and without participating with any senior employees. She complained to the manager and then the company’s headquarters. I received many denials and excuses, one of which is so clear that I thought I had caught her.
I told PHSO everything. I waited for eight months, just to get every ridiculous excuse, again for me as a reason for not investigating. I don’t think LGSCO was better.
Care Home knew that I had complained and I have time to prepare for the investigation, which did not come. All you did through the complaint is to show what it can escape. Other homes in the same organization are classified as insufficient or require improvement, with poor employment levels and attitudes towards patients in particular. So he criticized CQC, but does not save either grievances.
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Your article made me cry. My parents (90 and 92), since February, have suffered from a deterioration in their health, so that both of them now need full -time care. Three of the four places provided by the local local “rehabilitation” were sad.
The house where my father is currently disastrous for a person in his position. My sister is desperately trying to sort an alternative to him, but it takes time and every day is a very long day. As for abandoning violations, we tried this when the care provider was verbal abusive for my mother. The difficulties we move due to their “very difficult behavior” record are not related.
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